https://design.timothyscholl.com/case-studies daily 0.75 2024-06-27 https://design.timothyscholl.com/case-studies/service-design monthly 0.5 2024-06-27 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651158325649-JBANJIM07F589JM6HDE0/Anna+Persona+-+COPD+VBID.png Case Studies - Service Design for COPD https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651158325645-2XIE7EIV873XZ47AFNQA/Betty+Persona+-+COPD+VBID.png Case Studies - Service Design for COPD https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651158326336-0WHM4KQMN7R64WMQ001V/George+Persona+-+COPD+VBID.png Case Studies - Service Design for COPD https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651158326734-QEXVO323TYNO0SESM2H7/Hugh+Persona+-+COPD+VBID.png Case Studies - Service Design for COPD https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/7447f319-3925-422e-b325-20c2bd107473/asthmacopdinhalersg4669824_1286117.jpg Case Studies - Service Design for COPD - Make it stand out An example of the variety of inhalers used to treat COPD https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/d30ac51b-ef7b-45f9-aefa-28638db5d524/20190807_172034+1.png Case Studies - Service Design for COPD - Make it stand out Participants chose a limited amount of features to acheive their goal https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/d4514331-0307-4fc3-9815-d0ade2f7d3b4/20190807_135250+1.png Case Studies - Service Design for COPD - Make it stand out Person on the right coaching the person behind them on using an inhaler https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/c2887fca-588b-4e0b-a7c5-70904c8c68f9/stakeholders.png Case Studies - Service Design for COPD - Make it stand out Our ecosystem map describing all the factors that influence the problem https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/3af5c706-3814-401d-9a11-da13a7cca321/VBID+-+Preview.png Case Studies - Service Design for COPD https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/b9d666b2-52c2-4693-9524-bf2d734dd9e4/Service+Blueprint+v6+%281%29.png Case Studies - Service Design for COPD - Make it stand out Blueprint used to orchestrate operations across the enterprise https://design.timothyscholl.com/case-studies/delivery-promise monthly 0.5 2024-05-28 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/b6f86848-611c-4bd1-b1d2-f52a1b08f982/Product+Description+Page.png Case Studies - Delivery Promise - Make it stand out Concept wireframe showing Delivery Promise on the product description page. https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/4196d60b-ddff-438d-91b1-d9f05b540d4a/Customer+Location.png Case Studies - Delivery Promise - Make it stand out Concept wireframe showing 1. Modal Interaction and 2. Alphanumeric input for US and CA https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/61303f8c-fc31-4244-83d7-19194fd7f102/Cart+Recommendations.png Case Studies - Delivery Promise - Make it stand out Wireframe concept for Cart Recommendations showing 1. Multiple slow items in cart may show multiple recommendations 2. A replace CTA to swap new faster items for the ones in the cart. https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/376a19da-0dc5-47db-b14a-c577721f6a78/Competitive+Analysis.png Case Studies - Delivery Promise - Make it stand out Competitive Analysis showcasing other retailers solutions for Delivery Promise https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/fd733368-e357-4c24-bb98-e998638cc4b9/Delivery+Promise+-+Cover.png Case Studies - Delivery Promise https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/2ffb4357-fe59-4a0f-a6a0-91fcb57a5515/Screenshot+2024-05-28+at+12.48.09%E2%80%AFPM.png Case Studies - Delivery Promise - Make it stand out Chewy’s current “Buy Box” showing the large orange “Add to Cart” button and delivery statement. https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/bfeb2450-6338-4a52-8593-ba6593747d58/Product+Description+Page+Designs.png Case Studies - Delivery Promise - Make it stand out Designs for Delivery Promise experiment on the Product Description Page https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/b0cda8eb-0ab0-4a87-8039-5b050d19b725/Order+Confirmation.png Case Studies - Delivery Promise - Make it stand out 1. Push notification and 2. Order confirmation email showing the new Delivery Promise https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/e21768c0-38da-46de-a7cb-6743739f2080/Screenshot+2024-05-27+at+12.42.04%E2%80%AFPM.png Case Studies - Delivery Promise - Make it stand out Results of our learning agenda workshop, documenting open questions, potential risks and possible working hypotheses for our research. https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/db43b752-5ca7-4d1c-b40e-a763062968a1/Screenshot+2024-05-27+at+12.43.23%E2%80%AFPM.png Case Studies - Delivery Promise - Make it stand out Confluence page for tracking our learning agenda goals. https://design.timothyscholl.com/case-studies/contextual-messaging monthly 0.5 2024-05-28 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/f86a6f05-f311-453c-b63c-4e5e5b976e0a/Screenshot+2024-05-24+at+2.23.38%E2%80%AFPM.png Case Studies - Contextual Messaging - Make it stand out Chewy’s Voice of Customer platform https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/bc1f6968-8a90-4a68-a616-62edf65e6d69/Use+Case+Example.png Case Studies - Contextual Messaging - Make it stand out Documentation showing example for one of the 24 new messaging use cases. https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/7d27e4a2-9c9e-4351-8bb0-eb11471989ec/Message+Anatomy.png Case Studies - Contextual Messaging - Make it stand out Anatomy of a contextual message, and supporting content https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/cd94c354-175e-4c40-abdc-2a30af17596e/14+NMA+iOS+-+Order+History.png Case Studies - Contextual Messaging - Make it stand out iOS example of the changes made to accommodate new messaging. https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/2efe1266-83b8-42a5-9d69-0052c5ba5447/contextual-messaging.png Case Studies - Contextual Messaging https://design.timothyscholl.com/case-studies/path monthly 0.5 2024-05-24 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/b12bb1d9-3043-44b6-abc2-f06cc2ccd9e0/Provider+Search+for+Display.png Case Studies - Path - Make it stand out Results displaying in the provider search tool https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/13117002-7f22-4825-94e6-391099eccb40/Provider+Prototype+-+Display.png Case Studies - Path - Make it stand out The Figma prototype we shared with agents https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/9b78fc22-4505-483a-bca6-f0798f3f5c5a/Path+Design+-+Research+Synthesis+-+Action+Items+1.png Case Studies - Path - Make it stand out Our team’ prioritization exercise in Miro https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/8d8360f2-e468-4eac-8664-0f25512f0bbd/Path+Design+-+Research+Synthesis+-+Provider+Finder+Usability+1.png Case Studies - Path - Make it stand out Our board for tracking and categorizing our qualitative research https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/c1008f53-2856-4205-a5f6-727443559f43/Frame+1+%281%29.png Case Studies - Path https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/62c278f4-f7e9-4228-b313-a03001905d20/Legacy+App.png Case Studies - Path - Make it stand out An example of a legacy application that agents typically use. https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/dbcf8b90-3792-4086-9618-b71575ba5b82/Agent+Persona+for+Display.png Case Studies - Path - Make it stand out An example of one of our agent personas https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/478726bd-937e-4588-b382-3439f44d6fd4/Provider+Finder+-+Discussion+Guide.png Case Studies - Path - Make it stand out Our research discussion guide https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/a3a81201-fe68-4761-98ff-f38fca19a24f/Assumption+Tracker+-+Path+Agents+Provider+Search.png Case Studies - Path - Make it stand out Our assumption tracker, a table in our collaborative whiteboarding tool, Miro. https://design.timothyscholl.com/case-studies/humana-health monthly 0.5 2024-04-20 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/d1c11111-add8-42dd-adec-2a22d64b8160/Digital+Care+Plans+D%26F.png Case Studies - Humana Health - Make it stand out The roadmap that resulted from our discovery and framing https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/91fc361c-3d97-45a8-b604-bd33c70a18bd/Humana+Health+-+Preview+%281%29.png Case Studies - Humana Health https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/e69db7ab-0775-4416-864d-70fc604a30a0/Concept+Prioritization.png Case Studies - Humana Health - Make it stand out Our product concept prioritization exercise https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/077a030e-42c2-4511-8680-670986cd3eca/Screen+Shot+2022-04-27+at+12.42.35+PM.png Case Studies - Humana Health - Make it stand out An example of a card sort activity to help shape information architecture https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/004d74a9-c63b-434f-8fa3-32ef7af5306c/Ethnography+Participants.png Case Studies - Humana Health - Make it stand out Our participants and their caregivers https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/58d5c020-7e57-4d60-8d1e-dc6bf6c2bc29/Screen+Shot+2022-04-27+at+12.54.07+PM.png Case Studies - Humana Health - Make it stand out Viewing study results in the UserZoom platform https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/488c8a23-6998-4816-82fe-0ce090f74d91/Ethnographic+Research+Synthesis.png Case Studies - Humana Health - Make it stand out Our ethnographic research synthesis in our collaborative whiteboarding tool, Miro https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/8f40d6fc-eeee-4d17-a79f-7f56b6420cd0/Screen+Shot+2022-04-27+at+12.47.56+PM.png Case Studies - Humana Health - Make it stand out An example of a tree test activity used to validate information architecture https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/db53d25f-a667-4744-8f66-050e93b79450/Goal+Setting+Flow.png Case Studies - Humana Health - Make it stand out Behavior change model for health goal setting https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/002f04cd-f0c5-485e-86e7-1b1a5265ca3d/Behavioral+Archetypes.png Case Studies - Humana Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://design.timothyscholl.com/case-studies/compass monthly 0.5 2024-04-20 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/2ff5caf6-74a3-4c64-ab04-1ae8cf72f11d/VIPR+Flow.png Case Studies - Compass - Make it stand out The original mvp flow diagram https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1650734018941-LNNBJRDC2A1E277GUWSR/Humana+Compass+-+Preview.png Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/4b1fe016-284e-43da-8ed9-ede7597eb0c6/Co-creation+activity.png Case Studies - Compass - Make it stand out A co-creation activity for plan related information https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/cd71256f-f345-45df-a38b-e610b661dad5/20190116_111831+1.png Case Studies - Compass - Make it stand out An early whiteboard sketch of the proposed user flow https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651107332666-VZA8ODEG9RLAK3BZ60O8/20190207_094607.jpg Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651107332330-8792WX9TU05VF2GQAUEY/20190207_113026.jpg Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651107335966-05YXFKZLN8SV2TDQH5HT/20190207_141007.jpg Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651107335904-8VK5WJ9853JCLNJ5MSND/20190207_142134.jpg Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651107337927-673TSXYGARU59E61B3KX/20190207_152237.jpg Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651111236730-V9C875L42S62TW16MY9E/Screen+Shot+2022-04-27+at+9.59.png Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651111241966-AMDOITWTQUGHEGGYOEAI/Screen+Shot+2022-04-27+at+9.56.png Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651111240274-03HBEV7X6L5Q8CF1M7OY/Screen+Shot+2022-04-27+at+9.57.png Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651111240207-V8MWQGDZGSNZ98K87OMD/Screen+Shot+2022-04-27+at+9.57-1.png Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651111236946-93F3ULVDT0TS31AEEI6Y/Screen+Shot+2022-04-27+at+9.57-2.png Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1651154051283-QRSE1WRIEFS9Q3ZYTRKI/Screen+Shot+2022-04-28+at+9.53+1.png Case Studies - Compass https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/0615bba4-21c5-4475-8a7b-d54d98f6371a/20190206_155214.jpg Case Studies - Compass - Make it stand out My colleague setting up the camera for our remote teammates https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/ff8c00f2-2c76-4bd1-8866-f3f5e697076f/ResearchParticipants.png Case Studies - Compass - Make it stand out Our research participants in our Boston studio https://design.timothyscholl.com/case-studies/category/New monthly 0.5 https://design.timothyscholl.com/case-studies/category/Archive monthly 0.5 https://design.timothyscholl.com/about daily 1.0 2024-05-29 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/764aecea-d258-4b02-938a-13ce87c16d80/tscholl-circle.png https://design.timothyscholl.com/curriculum-vitae daily 0.75 2025-01-07 https://design.timothyscholl.com/portfolio daily 0.75 2024-07-17 https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/811c383f-889b-425c-8702-019fbfed944f/Delivery+Promise+-+Cover.png Case Studies https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/8fbe8cb2-b405-440b-ade6-8e2826fd6d78/Contextual+Messaging+Cover.png Case Studies https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/c1008f53-2856-4205-a5f6-727443559f43/Frame+1+%281%29.png Case Studies https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/1c66a952-7b1a-43db-aae1-15b9a72f7e19/Humana+Health+-+Preview+%281%29.png Case Studies https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/12e3ec2a-1232-41b5-90fb-5876e014baec/Humana+Compass+-+Preview.png Case Studies https://images.squarespace-cdn.com/content/v1/626359c779f1da77c87df688/72b35f21-5e52-4105-9d60-8c70b73806a9/VBID+-+Preview.png Case Studies